Patrons With Disabilities Patrons With Disabilities

Our Access Program coordinates our Services for People with Disabilities.

CREDENTIALS

When you are purchasing your credentials online please know that you do not need to purchase specified accessible credentials–all credentials are general admission, unless you choose to purchase Loa credentials (VIP).

Should you need assistance purchasing your credentials at the onsite Voodoo box office, we will have a designated accessible credential booth. Please look for the sign with the wheelchair symbol to locate this booth and the attendant will be able to assist you with your credential purchase.

ADA ONLY PARKING/ DROP OFF

We highly recommend being dropped off if possible, event parking is extremely limited.

We will have an accessible parking area for Loa patrons. Please have your Loa credential on and your government issued placard visibly displayed as you are being directed to your parking area. You must have your state/government issued accessible tag clearly visible to access this area. The person to whom the tag/placard/ID belongs must be in the car and have a valid ticket or wristband.

Accessible parking will be in front of the museum and is available for purchase.

GETTING THERE

RTA bus lines are accessible. New Orleans Streetcar lines are mostly accessible. Please follow the link for more information and for assistance in planning your route.

RTA Paratransit service (504-827-7433)

Please call and make arrangements as soon as possible if you require their services. If you are already certified in another region, they will be able to accommodate you without having to go through the entire registration process.

Please consider alternate transportation, if at all possible, since we cannot guarantee there will be parking available on site.

ENTERING THE EXPERIENCE

Entry gates have an accessible aisle. Look for the wheelchair symbol.

The Voodoo Music + Arts Experience will remain at the Festival Grounds at City Park. This will be our third year in this venue. We do not provide personal attendants, please come prepared. The terrain to reach the stage and entertainment areas will be all on grass. It can be a challenge to get around the site. It is an outdoor music festival with rough, bumpy, uneven terrain with large amounts of ground to travel between stages and vendors. The site is about .5 mile long and .5 mile wide. Even though we hope it will not happen, New Orleans weather is fickle, please come prepared for rain. If it does rain the site can become muddy.

Please be prepared to traverse the grounds, as there will be no stage-to-stage shuttle.

Voodoo Experience makes improvements on its accessibility every year but is not able to provide accessible pathways to every activity.

There are no permanent/temporary paths or roadways. Please be prepared for uneven grounds that are subject to change during inclement weather.

THE ACCESS CENTER

Open from 10am to 10pm, the Access Center is located in the main drag of booths as you enter the festival grounds. After 10pm there will be a skeleton crew until the end of the music should you have any questions or need assistance.

The Access Center staff will be happy to provide you with a complete list of the services we offer and answer any questions you may have. Once the event gates open you may go to the Access Booth to register and use the accessible viewing areas. Once you are registered, a staff member will provide you and one companion a wristband that allows entry to the viewing areas.

While at the Access Center, please take a minute and fill out a survey or comment card to let us know what services you really enjoyed and what we could improve upon.

SERVICES FOR PEOPLE WITH MOBILITY LIMITATIONS

Wheelchairs and Medical Scooters are permitted. For safety reasons, requests to use other power-driven mobility devices will be reviewed on a case-by-case basis. Any alternative mobility devices must be approved before entry/arrival. Please email if you have any questions about a specific mobility device. Keep in mind that because of the large crowds at the Experience, fast, large, or heavy mobility devices are not appropriate for use at the site.

Voodoo Music + Arts Experience does not provide personal care, golf cart rides, or push service. The Voodoo Music + Arts Experience is an outdoors event and is situated in a naturally swampy area. There is a lot of distance between the stages. The terrain is all grass with small hills and the occasional dip. Please bring an attendant if needed.

If you choose to bring your own wheelchair or medical scooter please come prepared as we do not have a repair station. You may charge your wheelchairs, if necessary, in the venue at the Access Center.

RESERVED SEATING

A limited amount of reserved seating will be provided at each stage for people with the following types of disabilities and one companion:

  • Individuals who use wheelchairs
  • Individuals with disabilities who are ambulatory, but use mobility devices such as walkers or crutches
  • Individuals who are ambulatory, but who are unable to stand during the performance
  • Individuals who are deaf or hard of hearing and need unobstructed sight lines
  • Those with slight injuries only need not apply.

Space is limited and we cannot reserve seats or areas on the platform. These areas are first come first serve. You may bring your own chair if needed. A wristband is required for entry into these areas. Eligible patrons and their companion may request a wristband at the Access Center. Any person who attempts to use the accessible seating areas fraudulently or anyone who attempts to help others do so will be removed.

The wheelchair platform is non-smoking.

Reserved Platforms at the Altar Stage will be located next to the front of house/soundboard area. There will not be an elevated platform at Le Plur but there will be a reserved area to the right of the stage near the front. Please look for the ADA/Wheelchair Signage. Check in at the Access Center to see if any additional areas have been added when you arrive. An accessible port-o-let is available in close proximity to each viewing area.

SIGN LANGUAGE INTERPRETERS

Please let us know as soon as possible if there is a performance that you would like to have interpreted and we will do our best to accommodate your request. Interpreting musical performances requires a lot of preparation and we would ask that you submit your request no later than October 15th so you will be guaranteed the best possible experience. We will have Sign Language Interpreters on the grounds in case of emergency. You may go to the Access Center during the event if you ever need an interpreter. We will do our best to fulfill any walkup requests.

RESTROOMS

There are wheelchair-accessible portable toilets located all over the grounds.

These are designated on the maps.

Stop by the Access Center to receive the codes to the locked toilets. The person with a disability and their companion will both be allowed to use these. Please make sure you lock them after each use so they remain clean for those who really need them.

SERVICE ANIMALS

After entering the gates please come directly to the Access/ADA Center, which is located in Townsquare, to register your service animal. This is just a short process to gather vital information about you and your animal companion.

Your animal will receive an easily visible credential confirming their status as a working animal providing a service for you. This will also keep your animal from being mistaken as a pet, which are not allowed on the festival grounds.

Service animals are working animals, not pets. Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the ADA and will not be allowed onto the festival grounds.

Please bring water or food for your animal if needed, some days are very hot and there is very little shade. Also please come prepared to dispose of your dog’s waste appropriately. Should you and your animal be separated, please come directly to the Access Center for assistance and we will do our best to help.

Questions?

To request further information about accessibility at the Voodoo Music + Arts Experience before or during the event please email .

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