Refund

Refund Update (12/11/15)

Over 7,000 refunds checks were mailed out between last Friday and Monday so hopefully you have received your check by now. If you paid with cash you will receive an email later today to address next steps. As we work through this process we are encountering some unique circumstances that we will deal with on a case-by-case basis. In the meantime for all remaining refund questions please email us at Refund@worshipthemusic.com. We appreciate your patience and look forward to focusing on 2016.

Refund Update (12/3/15)

We are working hard to refund all members of the Voodoo tribe that were effected by the Sunday November 1st cancelation of Voodoo 2015.  Unfortunately, the refund process has taken longer than expected.  If you have not received your refund as of yet it may be the result of the rules and regulations set forth by the credit card companies.  For various reasons we must fulfill many refunds by issuing paper checks.  Checks will be sent out on Friday December 4, 2015 and should arrive in your mailbox in the coming days.

Reasons you have not received your refund:

  • You purchased your Voodoo tickets over 120 days before the event.  Tickets purchased before June 1, 2015 can’t be refunded directly to your credit card.
  • The credit card you purchased your Voodoo tickets has since expired.  This is a common issue and even though we attempted to refund your purchase it was denied.
  • The credit card you purchased your Voodoo tickets has been replaced with a newer card. Often these cards include new credit card chip technology.  Again, even though we attempted to refund your purchase it was denied.
  • There was some other issue with your credit card or account and the refund was denied.

We apologize for the inconvenience and appreciate your patience.

Announcement (11/1/15)

DUE TO DANGEROUS WEATHER CONDITIONS, THE 2015 VOODOO MUSIC + ARTS EXPERIENCE CANCELS FINAL DAY OF FESTIVAL

NEW ORLEANS (Nov. 1, 2015) – Due to dangerous weather conditions including forecasted persistent rain and flash flood warnings for Orleans Parish for Sunday, November 1, the final day of the 2015 Voodoo Music + Arts Experience has been cancelled. Fan safety is the top priority for the producers of the festival and current conditions at City Park do not meet our standards for maintaining a safe experience.

While Voodoo is a no refund, rain or shine event, producers will make refunds available this year given the severe weather conditions. For 3-Day credentials holders, 1/3 of posted price at time of purchase will be refunded. For Single Day credential holders who purchased for Sunday, November 1, a full refund of the posted price at the time of purchase will be refunded. Fans should visit worshipthemusic.com for further information regarding refunds. Everyone at Voodoo 2015 wants to thank all the music fans that came to City Park to experience the first incredible two days of stellar performances. We look forward to seeing everyone again at the 2016 Voodoo Music + Arts Experience.

Refund Q&A

Q: Will I receive a refund and how much will it be?
A: Y​es, if you purchased a 3­-Day credential or a Sunday credential. For 3-Day credentials holders, 1/3 of posted price at time of purchase will be refunded. For Single Day credential holders who purchased for Sunday, November 1, a full refund of posted price at time of purchase will be refunded.

Q: How will I be refunded?
A: We will attempt to issue the credit to the card used for the purchase. If this is not possible, you will be contacted to determine another method for refund. Arrangements must be made by December 1, 2015.

Q: What if I paid with cash?
A: In order to qualify for a refund, you will be required to present your wristband Unique ID (UID). Please fill out this form by December 1, 2015 and someone will be in contact with you.

Q: When will refunds be initiated?
A: Refunds will be initiated on November 13, after which you’ll receive an email confirmation.

Q: When will my refund appear on my credit card statement?
A: Credit card refunds can take anywhere from two to 30 days before they are complete. The first 24 to 48 hours of this period involve the initial refund with the credit card company. But credit card companies use major banks to supply the funds they lend to cardholders to make purchases, which means that the credit card’s policies as well as the bank’s policies can delay the refund. For more detailed information on timing, you should contact the bank who issued your credit card.

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